+ What is your warranty policy?

Asheville Music Tools offers a 1 year warranty to the original purchaser of all our products to be free of faults or defects. At our discretion we may extend this warranty for any materials, design or workmanship issues that arise beyond one year. Simply contact us first at info @ (this website address) for any service work to arrange an RMA. Pedals under warranty will be repaired for no charge. Normal wear and tear, environmental damage, damage from misuse, user modifications, or the wrong power supply are not covered under this warranty and will be repaired for a nominal fee and return shipping.

+ What is your return policy?

Asheville Music Tools will refund your purchase for any reason within 14 days of receipt. Simply send it back to us and tell us the reason for return and we will refund your purchase amount. Be sure to include your name, address and original order number with your return. If your purchase is returned in resellable condition, or due to a defect or error, we will refund 100% of your purchase price, minus shipping (unless there was an error on our part). If the item shows signs of wear or is not in resellable condition you may be charged a nominal restocking fee. Damage such as use of Velcro adhesion, damage to labels, enclosure or knobs exceeds nominal wear and tear. In this case we advise seeking the used pedal reselling market.

+ When will my pedal ship?

Asheville Music Tools makes every effort to ship your order within 7 days of purchase when the product is in stock, however as a small company it may sometimes be slightly longer. Tuesdays are our current standard shipping day. If there will be shipping delays beyond 7 days, we will do our best to let you know up front at the time of sale. We are a small company with a small shipping department and so are not able to ship daily at this time.

+ Do you ship internationally?

Yes. We currently ship via USPS Priority Mail International using a fully insured shipping option. Rates are $35USD to Canada and $45USD for the rest of the world. It takes 5-14 days on average to ship internationally.

+ When will you have more product in stock?

Asheville Music Tools is a small growing company. We continually working to improve our materials stock and better understand our customers’ needs and our stocking requirements. We currently have ongoing production and try for regular monthly releases. Please understand that Covid has created huge disruptions in the supply chain with many parts unavailable or long lead times. This may also disrupt availability. We are doing our best to plan, order and work around these issues.

+ Do you have any retailers?

Check the Dealers tab above! We are adding more dealers regularly. If your favorite shop doesn't carry our products, please have them get in touch.

+ Where are your products made? What is AMpT’s commitment to local and sustainable manufacturing?

AMpTs is committed to supporting our local community. Our products are designed and assembled right here in the mountains of Western North Carolina. Whenever possible we use local or regional vendors to reduce unnecessary shipping impact and provide local jobs and opportunities. We currently use a local metal, paint and printing fabricator, a local PCB assembly house, local printers and other local vendors where possible. We also make the best decisions we can to use lower impact supplies like unbleached “craft” boxes, avoid conflict materials like tantalum, and reuse our packaging and transportation materials in order to be as resource friendly as possible.

+ What are you coming out with next?

We could tell you but then we would have to kill you.  Seriously though, we are dedicated to Analog and Digitally controlled analog tools for musicians with a focus on modulation effects. Stay tuned for announcements when we have them to make.

+ I have a product idea, are you interested?

Our sister company, Hypertriangle Inc, helps select clients bring products to market, assisting in manufacturing and supply chain logistics. If you would like help with your already developed product please message us as we can talk about helping you through manufacturing and related needs. We also offer design work for select clients in development. We are a services for hire contractor and do not offer design work for spec or for potential future royalties from new companies or are interested in funding your idea at this time.

+ Why does the ADG-1 not have tap tempo? Will you be adding a Tap Tempo option for this delay at any time in the future?

Our Analoger series of pedals are 100% analog, including all control voltage generation and logic. Even the clock system for the BBDs is analog. This is what gives the modulation such a smooth, flowing feel and incredible modulation. Tap tempo however is a digital function, and to execute it would require a digital clock and digital modulation. This would change from a continuous movement of the clock to a series of small steps. It is our belief that this would be a different product with a very different sonic signature and modulation.

So in short, there will not be a tap tempo option for any Analoger series of pedals from Asheville Music Tools. That said we know the features available with digital control are sought after by some players and do intend to design a hybrid digitally controlled analog series of effects at some point in the future. There is no date or timeline currently for a hybrid line of products.

+ How can I achieve an adjustable tempo rate while playing without tap tempo?

If you wish to have real time player control over the tempo of the delay or the LFO then we advise to use an Expression Pedal with the EXP input. Using an expression pedal and setting the EXP control to the feature you wish to adjust (either TIME or LFO RATE) you may use your foot to dial in the tempo to that which you are playing at. An expression pedal with a 2nd range pot may make this control easier. We recommend a 50k Synth style TRS expression pedal with range control for this use as some of the guitar focused expression pedals do not have the control range or high impedance of the synthesizer based units.

+ Are there any sonic differences between the ADG-1 and the ADG-1 SE?

Technically there is no sonic difference between the two products. It’s the same design, just with an added BBD and insert loop (that we designed to be transparent). That said adding a 3rd BBD will add a little more noise to the circuit and may roll off a little more high end as it is going through more BBDs. In shorter delay times you may hear this roll off, and in longer delay times you may hear this noise. In addition to this, all BBDs exhibit a loss of high end as the delay time is stretched to the last of its usable range. For this reason, if you tend to use your ADG-1 in the 550-700ms range, you will find that you do not need to use the time knob as far to the right to get the same delay for the ADG-1 SE. In this way you are not pushing the BBDs as far a delay time and you may hear a little more clarity and high end in this time settings. There are no sonic effect differences in single Bucket mode (switch up).

+ Are your products stereo or mono?

Our pedals are 100% analog and are intended for traditional mono guitar use. This makes it very hard to be stereo as it would require duplicating most circuits, doubling the cost for a situation that most users do not require. This is especially true for BBD circuits where the cost of the BBDs, filters, and compandors is very high and duplicating them would be a size and price issue in that form factor. We do have a significant number of users who have purchased two units to use as a stereo, or dual mono, pair.

We may explore ways to split a multi BBD product into half time, but stereo for future digital hybrid products at some later time but there are no current plans for this.

+ What power supply can I use for your products? What options do you recommend?

Our Analoger series of pedals requires a standard “guitar effects” REGULATED 9V 2.1mm x 5.5mm CENTER NEGATIVE power supply capable of 300mA or greater. There are many options available each with different trade-offs. For simple use with an easily available option Asheville Music Tools recommends the Truetone One Spot power supply. Since our products use an internal regulation and step up voltage scheme you should NEVER use a higher voltage power supply with our products and doing so will make no improvements to performance and may damage your unit. See Hawker's blog post for more details.

+ I’m not getting any wet signal out. The Mix knob works like a dry fader.

Are you in Trails mode? In trails mode only the signal currently in the buckets is sent out. New sound does not enter the buckets as the existing delay “trails” out. Either press the tails switch or remove the rear cover of your pedal and switch it from Trails to Mod Kill mode to remove this feature.

+ My ADG-1 Lights up quickly then turns off.

Are you using the correct power supply? Using an out of specification supply, a supply other than 9V, or an older style filtered but not regulated supply, or a power supply not capable of providing enough current for start up may cause this issue. Try a different power supply first.

+ The maximum delay time I am getting appears to be too short. I can’t get 700mS or longer delay time.

Is the EXP switch set to Time with no expression pedal connected? If so this will only give you half the delay time. This is because the TIME expression is bipolar so when it is set to EXP mode with 0V input 350ms is subtracted from all settings.

+ I am not getting any sound out of my unit. The knobs appear to work but there is no sound.

Check the True Bypass or Buffered Bypass select switch under the cover on the jack board to be sure it is fully seated in one position or the other.

+ Can I get extended lofi or grainy delay times over 700ms?

Yes. By using an expression pedal or control voltage input you will be able to get delay times up to about 900mS, however we cannot guarantee the clarity of the signal over 700ms so you may hear artifacts from this extended delay time.

+ How do I use the insert jack on the ADG-1 Special Edition?

The ADG-1 insert is very similar to an amplifier insert or a mixer insert. To use it requires a TRS to TS insert cable. This is not to be confused with a “Stereo to Mono” cable. It is often called a console insert cable. We stock high-quality, 24" braided insert cables from Revelation Cable Company. This is the cable we recommend in the manual, a Hosa STP-201RR. https://hosatech.com/products/analog-audio/insert-cables/stp-201rr/ or [https://www.amazon.com/Hosa-STP-201RR-Right-Angle-Insert/dp/B001R0WKZU/?th=1]

To use, insert the TRS side into the ADG-1 SE and the other two ends go in your input and output of whatever pedal or device you wish to insert into the loop. The insert loop breaks the delay loop before the Tone. In this use the signal comes out of the BBDs and then goes out to your device before returning back through the insert jack and then going to the Tone before branching out to the feedback and wet output sections. Be sure the device you use can handle the levels, which may be hotter than some guitar signals depending on your drive settings. Any change in level from the input to the output of the device you insert will affect the feedback knob and the device limiting.

The Mike Hermans demo video inserted a POG so that each repeat goes up or down in octaves. This is a unique effect that clearly demonstrates the insert. With it each repeat will be an octave higher or lower than the repeat before until they get higher or lower than the ear can hear.